Elevated Error Rates

Incident Report for Ubble

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 11:32 UTC

Monitoring

The issue has been resolved and api calls should work again, we continue to monitor if everything is ok.

Posted Oct 21, 2024 - 10:13 UTC

Identified

We identified the issue and are on a fix.

Posted Oct 21, 2024 - 10:12 UTC

Investigating

We are seeing elevated error rate on our API for our certified offer, other offers are not impacted. Clients are not able to initiate identity verifications.
We are currently investigating the issue

Posted Oct 21, 2024 - 10:01 UTC

This incident affected: API.