All Systems Operational

About This Site

Welcome to Checkout's Identity Verification home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any performance issues or service interruptions, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
IDApp Operational
API Operational
Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Elevated Error Rates
Resolved - This incident has been resolved.
Oct 30, 17:53 UTC
Monitoring - The network is back, all systems are operational we are monitoring.
Oct 30, 17:49 UTC
Identified - We are seeing elevated error rate on our API and IDApp. Expect end users to not be able to finish their identification process.
This is due to A VPC restart on our cloud provider's side.
Everything should be back to normal in max 5 minutes, we are monitoring
Oct 30, 17:45 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Elevated Error Rates
Resolved - This incident has been resolved
Oct 24, 16:28 UTC
Update - The incident has been resolved
Oct 24, 16:27 UTC
Update - We are continuing to work on a fix for this issue.
Oct 24, 16:27 UTC
Identified - Our infrastructure provider is performing emergency security maintenance that restarts underlying servers. This caused a brief interruption of identity verifications between 18:00 and 18:20 CEST. Verifications are completing normally again, but some end users may still experience slowness or errors while the maintenance continues. We are monitoring closely and will update within 30 minutes.
Oct 24, 16:26 UTC
Investigating - We are seeing elevated error rate on our API and IDApp. Expect end users to not be able to finish their identification process.
Oct 24, 16:06 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Production Infrastructure Update
Completed - The scheduled maintenance has been completed.
Oct 22, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time on our database. There will be between 10 and 30mins downtime during that window, end users won't be able to perform their identification process and some API endpoints will be unavailable.
Oct 7, 15:02 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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