All Systems Operational

About This Site

Welcome to Ubble's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any performance issues or service interruptions, a note will be posted here.

API ? Operational
90 days ago
99.93 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
IDApp ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024
Resolved - Our cloud provider has not resolved their issues. But on our end everything is resolved and working fine.
Mar 1, 08:20 UTC
Update - Our cloud provider has identified the final issues and is currently working on a fix with ETA this afternoon. After which we will investigate if everything on the main storage platform is ok, then we can switch back to the main storage if everything is ok.
Feb 28, 08:26 UTC
Update - Our cloud provider has applied several patches but has still not fixed the issue on their object storage.
We are therefore still using our mitigation solution which is running smoothly. So this issue has no impact on our side.

Feb 27, 13:56 UTC
Update - We managed to unblock all blocked idv's from yesterday afternoon. We are waiting on confirmation of our cloud provider before resolving the incident.
Feb 24, 07:27 UTC
Update - We are currently fully operational, but still have some old blocked idv's from earlier. We managed to unblock half of the blocked identifications but our cloud provider is still working on a fix to unblock the other idv's.
Feb 23, 20:38 UTC
Update - We are still waiting on a fix from our cloud provider before we can unblock all blocked identifications. We will keep you updated here.
Feb 23, 17:42 UTC
Update - Since our mitigation solution is in place, all idv's are running smoothly.
For the idv's that are currently blocked, they are blocked at the final step, so all info is still here, but for regulatory reasons we cannot unblock them. We will wait for our cloud provider to fix the issue before unblocking them.

Feb 23, 16:40 UTC
Monitoring - We have activated our mitigation solution for new identity verifications so they will have no issues. And we are currently investigating how we can unlock identity verifications performed before the mitigation solution was in place (14:20 - 15:55 UTC).
Feb 23, 15:58 UTC
Update - We have identified that the end stages of PVID identifications are mostly impacted, meaning that we are missing SLA's for PVID identity verifications. Our cloud provider is currently working on a fix.
Feb 23, 15:23 UTC
Identified - Our identity verification backlog is increasing due to an incident with our cloud provider storage solution, therefore we are missing some SLAs. Our cloud provider is currently working on the issue.
We are doing our best to catch up and get back to normal as soon as possible.

Feb 23, 15:09 UTC
Feb 29, 2024

No incidents reported.

Feb 28, 2024
Feb 27, 2024
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Feb 23, 2024
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 08:08 UTC
Identified - Our cloud provider has identified the issue and is currently working on a fix. On our side only idv processing is impacted, we take a little longer to verify IDV's and thus some SLA's are missed. We apologise for the inconvenience and keep you updated here.
Feb 21, 16:09 UTC
Investigating - Our identity verification backlog is increasing due to an incident with our cloud provider storage solution, therefore we are missing some SLAs. Our cloud provider is currently working on the issue.
We are doing our best to catch up and get back to normal as soon as possible.

Feb 21, 14:01 UTC
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 12:42 UTC
Monitoring - Our cloud provider has resolved the issue, we are starting to catch up on our idv backlog.
Feb 21, 12:00 UTC
Identified - Our identity verification backlog is increasing due to an incident with our cloud provider storage solution, therefore we are missing some SLAs. Our cloud provider is currently working on the issue.
We are doing our best to catch up and get back to normal as soon as possible.

Feb 21, 10:45 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.