Elevated Error Rates

Incident Report for Checkout Identity Verification

Resolved

This incident has been resolved.
Posted Oct 30, 2026 - 17:53 UTC

Monitoring

The network is back, all systems are operational we are monitoring.
Posted Oct 30, 2026 - 17:49 UTC

Identified

We are seeing elevated error rate on our API and IDApp. Expect end users to not be able to finish their identification process.
This is due to A VPC restart on our cloud provider's side.
Everything should be back to normal in max 5 minutes, we are monitoring
Posted Oct 30, 2026 - 17:45 UTC
This incident affected: IDApp, API, and Dashboard.