High API Latency

Incident Report for Checkout Identity Verification

Resolved

This incident has been resolved.
Posted Jul 15, 2024 - 11:51 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 15, 2024 - 10:39 UTC

Monitoring

The number of errors and latency have decreased in the past 5 minutes and it seems our cloud provider has implemented a fix. We are monitoring and waiting for our cloud provider incident to be resolved on their side
Posted Jul 15, 2024 - 10:27 UTC

Update

We are seeing an elevated error rate on our API, especially on our PDF generation endpoint. Expect higher error rates in generating PDFs and latency with our API in general.
Posted Jul 15, 2024 - 10:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 15, 2024 - 09:51 UTC

Investigating

We are currently investigating this issue.
Posted Jul 15, 2024 - 09:45 UTC
This incident affected: API.
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