Elevated IDAPP errors

Incident Report for Checkout Identity Verification

Resolved

This incident has been resolved.
Posted Feb 07, 2026 - 12:45 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 07, 2026 - 12:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 07, 2026 - 12:32 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 07, 2026 - 12:28 UTC

Investigating

We are seeing elevated error rate on our IDApp. Expect end users to not be able to finish their identification process.
Posted Feb 07, 2026 - 12:27 UTC
This incident affected: IDApp.