Elevated Error Rates

Incident Report for Checkout Identity Verification

Resolved

This incident has been resolved
Posted Oct 24, 2026 - 16:28 UTC

Update

The incident has been resolved
Posted Oct 24, 2026 - 16:27 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 24, 2026 - 16:27 UTC

Identified

Our infrastructure provider is performing emergency security maintenance that restarts underlying servers. This caused a brief interruption of identity verifications between 18:00 and 18:20 CEST. Verifications are completing normally again, but some end users may still experience slowness or errors while the maintenance continues. We are monitoring closely and will update within 30 minutes.
Posted Oct 24, 2026 - 16:26 UTC

Investigating

We are seeing elevated error rate on our API and IDApp. Expect end users to not be able to finish their identification process.
Posted Oct 24, 2026 - 16:06 UTC
This incident affected: IDApp, API, and Dashboard.
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