All Systems Operational

About This Site

Welcome to Checkout's Identity Verification home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any performance issues or service interruptions, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
IDApp Operational
API Operational
Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Increased latency
Resolved - This incident has been resolved.
Sep 2, 15:04 UTC
Identified - We are seeing degraded performance on our API due to an issue with our caching layer. Issues have been fixed but the cache needs to re-warm which will take some time. Calls to our api will be slower and might timeout sporadically.
Sep 2, 13:56 UTC
Production infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Sep 2, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 12:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 16:06 UTC
Scheduled - As part of the continuous improvement of our product, we will upgrade a part of our production infrastructure on September 2, 2026 at 8am (Paris Time). A short (less than 5 mins) period of elevetad error rate is expected but shouldn't impact SLAs.
Jun 11, 11:20 UTC

Sep 1, 2026

Verification Processing Delays
Resolved - This incident has been resolved.
Sep 1, 17:19 UTC
Investigating - Our identity verification backlog is increasing due to an issue, we are investigating the root cause. We might miss some identity verification SLA's.
Sep 1, 17:09 UTC

Aug 31, 2026

Elevated Streaming Error Rates
Resolved - This incident has been resolved.
Aug 31, 09:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 09:35 UTC
Identified - We are seeing elevated error rate on our API and IDApp. Expect end users to not be able to finish their identification process. We have identified an issue with our streaming server and are working on a fix. ETA 5-10mins.
Aug 31, 09:23 UTC
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